Privacy policy

By making a reservation, the user agrees to enter into a rental contract with Villa Galemar Pool & Gardens and both parties agree to respect these General Conditions and the Regulations for the use of the property.

Only the guests indicated in the original reservation and at check-in are allowed to stay in the accommodation. Any additional overnight guests must be approved.

LEGAL REQUIREMENTS

LEGAL REGISTRY: as authorized tourist accommodation in Andalusia, we have the obligation to verify the identity documents of each client and register them in the 'traveler registry' of the National Police Corps, according to article 29 of Decree 159/2012.

CHECK-IN CHECK-OUT

The guest must inform Villa Galemar Pool & Gardens of the expected time of arrival at least 24 hours before the start of the stay. Villa Galemar Pool & Gardens is not responsible for delays or inconveniences that may be caused by lack of information. Additional check-in fees may apply for a specific arrival, as mentioned in the reservation.

At the time of departure, guests must vacate the apartment with all their luggage. Villa Galemar Pool & Gardens reserves the right to remove from the apartment any luggage that is still there after the departure time, and/or claim a penalty from the client that can be withheld from the amount of the Damage Deposit.

DAMAGE BOND

A damage deposit must be paid prior to arrival. The amount will be fully refunded within a maximum period of 7 days, if there are no damages or claims.

CLEANING

Villa Galemar Pool & Gardens works with professional cleaning and laundry services that follow the sanitary protocols according to Spanish guidelines.

Upon departure, guests must leave the accommodation in a reasonable state, with all rubbish removed and kitchen utensils clean. In case these rules are not respected, additional cleaning costs may be required.

It is forbidden to leave garbage bags in the accommodation, at the entrance or in any common area of ​​the accommodation. Garbage should be left in closed plastic bags in street bins.

GUEST BEHAVIOR

Guests agree to have civic behavior and to respect the neighbors.

They also undertake to respect the material and equipment made available to them, to take care of the latter and to notify Villa Galemar Pool & Gardens of any damage they observe.

In case of not respecting the general rules of coexistence, Villa Galemar Pool & Gardens has the right to demand that guests vacate the apartment immediately.

NOISE

Guests must keep noise to a minimum so as not to disturb occupants of neighboring properties - especially during night hours (9pm to 8am).

Parties are strictly prohibited.

Excessive noise is prohibited at all times and may result in termination of the vacation rental agreement, eviction, loss of rent paid, and additional charges that may be deducted from the damage deposit.

Guests must notify Villa Galemar Pool & Gardens of any disputes or complaints from neighbors as soon as possible.

SECURITY

Whenever guests leave the apartment, it is your responsibility to ensure that all windows and doors are closed/locked to maintain security and prevent rain and water damage.

Guests agree not to reproduce and/or give the property keys to third parties, and to take the necessary security measures to prevent unauthorized persons from accessing the property. In case of loss of keys, guests have to notify Villa Galemar Pool & Gardens as soon as possible.

In addition, Villa Galemar Pool & Gardens provides an emergency number, available 24 hours a day in case something happens in the accommodation: +34 633 67 71 86.

MODIFICATIONS AND CANCELLATIONS

Any request to modify the date of the stay must be approved by Villa Galemar Pool & Gardens. If, for any reason, the client must cancel all or part of the reservation, the cancellation policy will apply.

If, for any reason beyond its control, including force majeure, Villa Galemar Pool & Gardens is forced to modify the conditions of the reservation, it must immediately inform the guest. In case of not reaching an agreement on the conditions of the modification, the entire amount will be returned to the guest and he will not be able to make any other claim.